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Janome Shop - Your specialist Janome dealer

Your specialist online Janome sewing machine dealer

Returns

Returns & Refund Policy

Please choose carefully as we do not give refunds for:
• Change of mind or a wrong decision

A refund, exchange or credit may apply if goods:
• Are proven faulty
• Have been wrongly described
• Different from what was advertised
Receipt as proof of purchase must be provided.

If goods are faulty, janomeshop.com.au will allow you to return the goods for a refund or exchange for the same item (depending on availability). Refunds will be processed through the respective credit card companies once the items are returned to us. All returned items must be returned unused and in the same condition as sold along with your customer receipt (original or photocopy). All items must be returned via registered post to:

janomeshop.com.au
8 Donnelly Avenue Toronto
NSW 2283

Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit. janomeshop.com.au will refund your postage for goods that are faulty, but will not accept the return of goods C.O.D.

PLEASE NOTE THAT REFUNDS ARE NOT AVAILABLE ON SOFTWARE DUE TO COPYRIGHT