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Janome Shop - Your specialist Janome dealer

Your specialist online Janome sewing machine dealer

Terms and Conditions

Website Conditions of Use provides its services to you subject to the following conditions. If you visit or order through, you accept the following conditions. In addition, when you use any current or future service you also will be subject to the guidelines and conditions applicable to such service or business. reserves the right to change any pricing, product or offer without notice. All content included on this site is the property of and is protected by Australian and International copyright laws. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of Links to other Internet Sites if available are provided for your convenience only and the presence of such links does not mean that endorses, recommends or represents them in any way. does not control and is not responsible for any such sites or their content. disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability or validity of any content of such sites. All users of the website are bound by the following terms and conditions.

If you do not agree to these Conditions of Use, then please refrain from using the Site. Usage of the Site will deem agreement of all terms and conditions herewith.

Limitation of Liability

All products sold are to be used at your own risk. Under no circumstances is liable for the following:
(1) third party claims against you for damages;
(2) economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages;
(3) any consequential damages. Consequential damages are defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).

Order Placement

Customers can place orders through our website. Orders can also be placed by phone or by email using the details on the contact us page. Please mention when placing a phone order to ensure that you receive any advertised online discount.

Acceptance of Orders reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order. By placing an order, the customer agrees that the sale is made in NSW.


All sewing machines come with a full Australian manufacturers warranty.

Warranty claims will require return of the machine to (8 Donnelly St, Toronto, NSW 2283) is not responsible for shipping costs associated with returning your machine to our show room.

In the event of a genuine warranty claim (e.g. product fault), will bear the shipping costs associated with delivering a replacement machine. Otherwise assumes no responsibility for the shipping costs associated with returning the machine to and from our showroom.

Shipping/Postage Rates


FREE DELIVERY on orders over $299 IS AVAILABLE THROUGHOUT MAINLAND AUSTRALIA AND TASMANIA. Additional on-forwarding costs may be incurred to offshore islands (excluding Tasmania).  Deliveries to remote and regional areas may also incur additional delivery charges. If you are unsure, please contact us.

A flat postage and handling fee of $6 is applied to orders less than $50. A flat postage and handling fee of $10 is applied to orders between $50 and $100 (inclusive). A flat postage rate of $16 is applied to orders above $100 and below $299 (inclusive).

Small items will be sent via Australia Post to anywhere in Australia.

Large/bulky items are sent via our courier contractor.  The courier requires a street address and a signature for delivery. The courier will not deliver to a P.O. Box. In remote areas the courier may deliver to your local post office. Please notify you local post office prior to receipt of your delivery to allow them to accept delivery on your behalf, additional courier fees may be incurred. For more information, please contact us.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the courier contractor. No refunds or replacements will be given for products missing or damaged in transit.

If your item is in stock we aim to ship you item within 2 business days of placing your order, however please allow up to 14 days for shipment. If your item is out of stock delivery times will be dependant on receipt of stock from Janome Australia.  Delivery times may take longer during sale periods or peak periods such as Christmas. cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order. To ensure that your parcel is delivered safely, please check that your delivery address is correct before you confirm your order.

Customer satisfaction is important to us and we ask that you examine all shipments immediately upon receipt. If defective or incorrect merchandise is received, you MUST notify us either by email ( or phone (02 4959 3518) within 7 days of receipt.

Error and Omissions

All images and specifications on our website are indicative only. Actual products may vary from what is shown on our website. We accept no liability for typographical errors, misprints, omissions, or changes in specification. From time to time the manufacturer's specifications will change without notice. If unsure about an aspect of a product please contact us prior to purchase.

Pricing Policy

We reserve the right to not honour typographical errors.

This site is provided by on an "as is" and "as available" basis. makes no representations or warranties of any kind, expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. does not warrant that this site, its servers, or e-mail sent from are free of viruses or other harmful components. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All prices on are in Australian dollars